Frequently Asked Questions

Find answers to common inquiries about our services and how we can assist you effectively.

How long does it take to process my order?

Overall the orders are processed within 1-2 working days for available products.
Your order will be shipped from the warehouse closest to your delivery address. Usually the warehouse will ship the package for you within one business day after the order is placed, after that you will be notified by email with the tracking code of the package. Please pay attention to the email in the mailbox where you placed your order.

If the order is shipped from one of our warehouses in the US, UK, or Germany, it typically takes 3 to 5 business days. Orders shipped from our warehouse in China generally take 8 to 30 business days with standard registered airmail, or 3 to 8 business days with expedited DHL shipping.

These are estimated times, and the actual delivery time may be affected by various unforeseen factors.

Why hasn't my package's tracking information been updated?

The tracking information may not updated until the package arrives at your local distribution center.
Since many packages reach one place (e.g. a transit country or region, an exchange office) simultaneously, it takes time to line up for the customs to check and release the packages batch by batch according to respective arrival dates.
You can track the latest information about your package at this link

What should I do if delivery fails due to an incorrect address?

Please email KPEP official Customer Service at: info@kpepfit.com for the contact information to contact your local shipping carrier to retrieve your package.
When placing an order, please provide a complete and correct delivery address, including the name of the recipient, company name, flat number, floor number, street name, and valid phone number. KPEP will NOT be responsible for any lost package due to the incorrect delivery address provided.

How can l modify or cancel the order ?

In general, an order will be processed within 1. to 2 working days.

If you want to modify or cancel it, please email us at: info@kpepfit.com as soon as possible.
Please note that once an order has been delivered, only can it be returned rather than canceled. Therefore, address changes and cancellations are not guaranteed, depending on the actual situation.

How much does the shipping cost?

The shipping fee depends on the weight of the product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order. Free shipping is available on orders over $59. For more details about shipping fees, please refer to our shipping policy

What information is required to place an order?

In order for your order to be delivered smoothly, please make sure to enter your full name, accurate shipping address, email address, and the recipient's phone number when placing your order.

Orders and Shipments

Canlpaybycash-on-delivery for myorder?

We currently DO NOT support cash on delivery (COD).

Will there be any handling fees and customs charges?

Taxes may apply to imported goods/services and is regulated by the country's law. KPEP is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

If the package cannot be delivered or returned normally because the buyer does not cooperate with customs clearance/payment of customs duties, Refund won't be processed if the buyer doesn’t complete customs. buyers can neither receive the product nor refund finally.