Shipping Made Simple

Shipping Services Overview

Thank you for choosing our smartwatches! We are committed to delivering your order as quickly and efficiently as possible.

Below are the details of our shipping process:

6. Customs and Import Taxes

• International orders may be subject to customs fees, taxes, or import duties, which are the responsibility of the customer.

• We are not liable for any delays or additional charges imposed by customs.

7. Shipping Delays

• While we strive to deliver on time, factors like customs clearance, weather, or carrier delays may impact delivery.

• If your order is significantly delayed, please contact us for assistance.

8. Lost or Damaged Packages

• If your package is lost or damaged during transit, please contact us immediately.

• We will work with the shipping carrier to resolve the issue and ensure you receive your order.

9. Returns and Exchanges

• If you need to return or exchange your smartwatch, please refer to our Return Policy for details.

• Shipping costs for returns or exchanges are the responsibility of the customer unless the error is on our part.

10. Contact Us

For any questions about shipping, tracking, or delivery, please contact our customer support team at info@kpepfit.com. We’re here to help!

Thank you for trusting us with your purchase. We look forward to delivering your smartwatch and providing you with an exceptional experience!

1. Shipping Locations

We currently ship our smartwatches worldwide from our warehouse in China. Please ensure your shipping address is accurate and complete to avoid delays.

2. Processing Time

• Orders are processed within 1-3 business days after payment confirmation.

• During peak seasons or holidays, processing may take slightly longer. We appreciate your patience.

3. Shipping Methods and Costs

• We offer multiple shipping options, including standard and expedited shipping.

• Shipping costs are calculated at checkout based on your location and the selected shipping method.

• Free shipping may be available for orders over a certain amount (check promotions for details).

4. Estimated Delivery Time

• Standard Shipping: 10-20 business days (depending on your location).

• Expedited Shipping: 5-10 business days (additional charges apply).

• Delivery times are estimates and may vary due to customs processing, weather, or other unforeseen circumstances.

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email.

• Use this number to track your package on our website or the courier’s platform.

The shipping policy is clear and reliable, ensuring timely delivery every time. Highly recommend their service!

Eddy Brown

★★★★★